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jeriza88

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Location: Sydney, Australia

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Friday, February 3rd 2012, 11:17pm

Australia IT Services and Management

IT service management is a discipline for managing information
technology (IT) systems, philosophically centered on the customer's perspective
of IT's contribution to the business. ITSM stands in deliberate contrast to
technology-centered approaches to IT management and business interaction.

Providers of IT services can no longer afford to focus on technology and their
internal organization they now have to consider the quality of the services
they provide and focus on the relationship with customers.



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